FAQs

Frequently Asked Questions (FAQs)

1. What sizes do you offer?

We offer a wide range of kids apparel sizes, from infants to older children. Please check our size guide on each product page for detailed measurements to ensure the perfect fit.


2. How can I place an order?

Simply browse our products, select the items you love, choose the size and quantity, and click Add to Cart. When you’re ready, go to checkout, enter your shipping and payment information, and complete your order.


3. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.


4. How long will it take to receive my order?

  • Processing time: 1–3 business days
  • Shipping time: 5–7 business days for standard shipping (U.S. only)
    Expedited and overnight shipping options are available for faster delivery.

5. Can I track my order?

Yes! Once your order ships, we will send you a tracking number via email so you can monitor your package every step of the way.


6. What is your return and exchange policy?

We offer returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags attached. For full details, see our Return & Exchange Policy page.


7. Do you ship internationally?

Currently, we only ship within the United States. We hope to offer international shipping soon!


8. How do I contact customer support?

You can reach us by:

  • Email: info@jiaxiae.com
  • Phone: +1 (253) 322-1716
    We’re here Monday–Friday, 9:00 AM – 6:00 PM (PST).

9. Are your products safe for children?

Absolutely! All our clothes are made with high-quality, non-toxic, and child-safe materials. Comfort and safety are our top priorities.


10. Can I customize or personalize an item?

At this time, we do not offer customization. We focus on delivering high-quality, ready-to-wear kids apparel in fun and stylish designs.


Still have questions?
Feel free to reach out to us at info@jiaxiae.com or call +1 (253) 322-1716. We’re happy to help!