Return & Exchange

Return & Exchange Policy

At Latnnut, we want you and your little ones to be completely happy with your purchase. If for any reason you are not satisfied, we offer hassle-free returns and exchanges within our policy guidelines.

1. Return Window

  • You may return or exchange items within 30 days of the delivery date.
  • To be eligible, items must be unused, unwashed, and in original condition with all tags attached.

2. Non-Returnable Items

Certain items cannot be returned or exchanged for hygiene or safety reasons:

  • Personalized or custom-made products
  • Final sale items or clearance products

3. How to Initiate a Return or Exchange

  1. Contact us at info@jiaxiae.com with your order number and reason for return or exchange.
  2. We will provide you with a return authorization and instructions.
  3. Ship the item(s) back to us using the provided instructions.

Return Address:
Jiaxia E-commerce LLC
2112 Chestnut St, Suite 550
Alhambra, CA 91803

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

  • If you wish to exchange an item for a different size or product, please contact us at info@jiaxiae.com.
  • Exchanges are subject to availability of the replacement item.

6. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received safely.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@jiaxiae.com with photos of the item.
  • We will arrange a replacement or full refund at no additional cost to you.

Thank you for shopping with Latnnut!
We value your trust and strive to make returns and exchanges as smooth and stress-free as possible, so you can focus on what really matters—making joyful memories with your kids.