At VLDTDRDI, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your furniture, we offer a hassle-free return and exchange policy to ensure a smooth and easy process. Please read the following guidelines to help you understand our return and exchange procedures.

Return Policy

We accept returns on most items within 30 days of delivery. If you are not completely satisfied with your furniture, you can return it for a full refund or exchange, as long as it meets the conditions listed below.

Conditions for Returns

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Condition: The item must be unused, in its original condition, and in the original packaging. It should be free from any damage, stains, or signs of wear.
• Proof of Purchase: A copy of your order confirmation or proof of purchase is required to process your return.
• Non-Returnable Items: Custom-made or personalized items, as well as clearance or sale items, are non-returnable unless they are damaged or defective upon arrival.

How to Return an Item

1. Contact Us: To begin the return process, please contact our customer service team at jiaxiatarget@163.com or call +1 (803) 373-2061. Please provide your order number, the item you wish to return, and the reason for your return.
2. Return Authorization: Our team will guide you through the return process and provide a Return Authorization Number.
3. Packaging: Repack the item securely in its original packaging to prevent damage during transit.
4. Shipping the Return: Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure the item arrives safely.

Refunds

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and you will be notified once the refund has been processed. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

Exchange Policy

We understand that sometimes a different style, color, or size is needed. If you would like to exchange an item, we are happy to accommodate your request, as long as the item meets the conditions outlined below.

Conditions for Exchanges

• Timeframe: Exchanges must be initiated within 30 days of receiving your order.
• Condition: The item must be unused, in its original condition, and in the original packaging.
• Availability: The item you wish to exchange for must be in stock. If it’s out of stock, we will issue a refund instead.
• Non-Exchangeable Items: Custom-made or personalized items are non-exchangeable unless they are damaged or defective.

How to Exchange an Item

1. Contact Us: Reach out to our customer service team at jiaxiatarget@163.com or call +1 (803) 373-2061 to request an exchange. Provide your order number, the item you would like to exchange, and the reason for the exchange.
2. Exchange Authorization: We will provide you with an Exchange Authorization Number and guide you through the process.
3. Shipping the Exchange: You will be responsible for the return shipping costs, unless the item was damaged or defective upon arrival.
4. Receiving the New Item: Once we receive the returned item, we will send you the exchanged product. Shipping fees for the exchanged item will be charged based on your selected shipping method.

Damaged or Defective Items

We take great care to ensure that our products are shipped in perfect condition, but in the unlikely event that your item arrives damaged or defective, we will provide a full refund or exchange at no additional cost.

• Damage During Shipping: If your item is damaged during shipping, please contact us immediately at jiaxiatarget@163.com or call +1 (803) 373-2061 within 7 days of receiving your order.
• Defective Items: If the product has a manufacturing defect, we will arrange for a replacement or a refund once we verify the issue.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged or defective:

• Custom or Personalized Items: Items that are made to order or personalized with customizations (such as engravings or custom dimensions) are final sale.
• Clearance or Sale Items: These are marked as non-returnable at the time of purchase.
• Opened or Used Furniture: Items that have been assembled, used, or altered in any way.

Shipping Costs for Returns and Exchanges

• Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or damaged.
• Exchange Shipping: If you are exchanging an item, the customer is responsible for return shipping costs, as well as the cost of shipping the new item.

Contact Us

If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact us:

• Email: jiaxiatarget@163.com
• Phone: +1 (803) 373-2061
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST.

We are committed to providing the best customer service and ensuring you have a positive shopping experience with VLDTDRDI.